Are Guest Reviews Drowning Your Hotel Team?

Here's How Dominic Found Relief (and Saved 300 Hours a Year!)

Buried in Reviews with No Time for Guests

Dominic, VP of Operations at the Wyndham Grand Phuket Kalim Bay, knows the struggle all too well. His hotel receives a staggering 450 guest reviews every month across various platforms. And with each review comes the expectation of a personalized response – a time-consuming task that leaves Dominic and his team yearning for more time to connect with actual guests.

The Challenge: Balancing Personalization with Efficiency

Dominic initially tried a few solutions. He created a response guide for his team, but ensuring consistent quality and adherence to English language nuances proved difficult.

Free AI tools offered some assistance, but the responses lacked the personal touch and brand voice crucial for Wyndham Destinations.

They also failed to highlight the hotel's unique selling points, a missed opportunity to attract future guests.

The Solution: Techie Stays - Customized Responses & Automated Efficiency

Working alongside Dominic, Techie Stays developed a unique solution. Hoteliers can:

• Pre-define unique features for automatic promotion in every response.
• Maintain consistent brand voice through pre-programmed terminology.
• Highlight specific outlets mentioned in reviews, enticing future bookings.
• Include a booking call to action in every response.

The Result: Saved Time, More Guest Interaction, and Increased Marketing Power

The benefits speak for themselves. Dominic and his team now save 30 minutes each, every day, translating to a whopping 300 hours saved per year in automated review response time. This frees them up to engage with guests on a deeper level, a core value for Dominic and the Wyndham experience.

Beyond efficiency, Techie Stays empowers Dominic's team to craft impactful marketing messages within seconds. Reviews become a platform to showcase unique selling points and encourage direct bookings - all in perfect English.

Is your hotel drowning in reviews? Are you missing out on the free marketing potential millions of potential guests reading your responses offer?

Don't let guest reviews become a burden. Techie Stays can be your lifeline.

Get a free trial and discover how to transform review responses from a time-consuming chore to a powerful marketing tool that saves you time and fuels guest engagement.

Not convinced AI can help your hotel?

Download our Free Guide on how AI can save you time today.