I’ll often compare your OTA listing with your hotel website before I book.
I’ll check the room details, location, views, food and experiences.
I want real photos.
I want to know what the room actually looks like. I want to understand what’s nearby. I want to know whether I can add an extra bed, what it costs and whether there is anything worth doing at the hotel.
Even with AI, that can still mean starting a conversation, stopping, starting another conversation, and jumping between pages and different links.
That is still a lot of work for a guest who is trying to make a fairly simple decision.
Do I want to stay here?
Let the guest ask the hotel website
A Guest Envoy by Techie Stays (Voice AI) can make this much easier.
In the video below, I start with the hotel’s OTA listing and then move to the live hotel website.
Watch the Guest Envoy demonstration on YouTube
Notice that I’m not touching the screen.
I’m not scrolling through countless pieces of information or opening different pages to compare the details.
When I move to the hotel website, I can start the voice very quickly and just start talking.
I ask:
- Does the room have a private pool?
- Can I add an extra bed?
- What experiences does the hotel offer?
- What’s worth seeing in Phuket Old Town?
These are normal questions from a guest who is trying to work out whether this is the right hotel.
I know I’m not speaking to a human
This changes how I use it.
I don’t need to be polite.
I can go straight into my questions. I can interrupt when I need to. I can change direction without feeling bad about it.
I’m not speaking to a member of the reservations team who is busy helping other guests.
I’m speaking to a robot whose only job is to help me get the information I need from the hotel.
That matters because guests rarely follow a perfect conversation flow. We ask one question, remember something else and then jump back to the room we were looking at two minutes ago.
The Guest Envoy can handle that.
Put the hotel’s knowledge where guests need it
Every hotel has something that gives it an edge.
Is it the location?
Is it the view?
Is it the food?
Is it the room?
Is it an experience your guests will remember?
The information probably already exists somewhere. It might be on the website, inside an OTA listing, in a PDF, with the reservations team or sitting inside someone’s head.
The problem is making it easy for the guest to find while they are deciding whether to book.
A Guest Envoy puts that hospitality expertise directly onto the hotel website.
The guest can ask a question and get an answer without searching through menus, opening another tab or completing another form.
Help the guest take the next step
Once I have the information I need, I can add my email address and receive the details directly.
In this example, the system sends me a conversation summary and a 35% direct booking voucher.
I can also go directly to the hotel’s booking engine.
The conversation is not there simply to answer questions. It helps me move from looking to booking.
Too often, hotel websites are essentially admin traumas.
As a guest, I don’t want another form. I don’t want endless scrolling. I want one place where I can understand the room, the hotel and what makes the stay worth booking.
Yes, this is new
Guests are not yet in the habit of talking to hotel websites.
But it’s coming.
Voice is already a normal way for people to search, send messages and ask for help. Bringing it onto a hotel website gives the guest another simple way to get the information they need.
Our solution has a setup fee, followed by commission based only on the bookings we drive.
It is also easy to update. If your rooms, offers or experiences change, the Guest Envoy can be updated and continue linking guests directly to your booking engine.
I’d love to help put your hospitality expertise directly onto your website and help your hotel win a few more of the direct bookings it deserves.
Learn more and try a Guest Envoy on our website:
Try Chalo at Chalong Marina:
Many thanks to PK S, Paisan Panmanee and the team for helping us bring the hospitality information and visuals together.